Support — Photoboo
Photoboo

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Get started, find answers, and get the most out of your Photoboo experience.

Contact Us support@imagnetproai.com

We typically respond within 24 hours.

Frequently Asked Questions

Getting Started
After subscribing, follow the setup wizard: choose your language, configure your event details, select a photo template, adjust camera settings, and start your booth. The entire setup takes under 5 minutes.
Photoboo is designed exclusively for iPad running iPadOS 18.0 or later. It works on all iPad models with a built-in camera.
Subscriptions & Credits
Open the App, go to the Store section, and tap "Restore Purchases." Your active subscription and any remaining AI credits will be restored automatically via your Apple ID.
AI credits are used for photo style transformations. Each transformation uses 1 credit. Credits can be purchased in packs of 100, 500, or 1000. Subscription plans also include credits with each renewal.
Open your iPad Settings > tap your name (Apple ID) > Subscriptions > Photoboo > Cancel Subscription. Your subscription will remain active until the end of the current billing period.
Printing
The App supports AirPrint for direct wireless printing. For high-volume event printing, use our companion Print Assistant app which provides automated batch printing with buffer management.
Any AirPrint-compatible photo printer works. We recommend dye-sublimation printers such as the DNP DS620A or Mitsubishi CP-D90DW for professional event quality.
Photos & Privacy
All photos are stored locally on your iPad. They are never uploaded to any server unless you explicitly use an AI style effect.
Open the Gallery, swipe on a photo or event, and tap Delete. You can also use "Delete All" to remove all photos at once.
Yes. Photos sent for AI processing are transmitted via encrypted connection, processed in real-time, and immediately discarded. No images are stored on any server after processing.
Troubleshooting
Make sure camera permissions are enabled in iPad Settings > Photoboo > Camera. Try closing and reopening the App.
AI processing requires an active internet connection. Check your Wi-Fi or cellular connection. Processing typically takes 10–30 seconds depending on network speed.
Go to the Store section and tap "Restore Purchases." If credits still don't appear, contact us at support@imagnetproai.com with your Apple receipt.

System Requirements

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Device

iPad with iPadOS 18.0 or later

🌐

Internet

Required for AI features and subscription validation

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Camera

Camera access required for photo capture

✦ Version 2.0